What our customers think
"I have been using Vital as my sole IT provider for over 15 years. They have, year on year provided us with an excellent service both in terms of advice, equipment and support. In these years IT in school has moved on at a very quick pace and Vital has always been able to ahead of the game, give sound, honest advice and work with me to provide the best possible IT for the budget available.
For me and my staff the most valuable part of the service is the on site support for problems, it is swift, unobtrusive and effective enabling the teachers to use IT to teach and the children to learn."
Caroline Ryder, Headteacher
Carr Junior School
"Vital York Ltd have provided IT Services to our school in excess of ten years. Throughout the whole of that time their expertise and delivery of the service has been exemplary. Staff are always well presented, friendly and flexible with an obvious thorough knowledge of their subject. Response times are excellent and nothing seems too much trouble. Vital provide a unique and bespoke service which can always be relied upon and helps our Teaching Staff deliver the very best to our pupils."
Val Atkinson, Business Manager
Huntington Primary Academy
"I have now worked with Vital for a considerable length of time and really value the service provided. They provide for both our curriculum and our admin/ management needs.
We have found huge benefits to using a managed service. Hardware is routinely upgraded and it is very easy to make any changes to our overall provision at any point. The expert knowledge on different hardware options has been invaluable and we have had the opportunity to trial new equipment before committing to it.
Communication is a real strength. Vital really understands our school and its needs. We have a dedicated technician which means that any issues are quickly resolved. Having a single point of contact is great – he knows all the staff and is able to work both proactively and reactively on our behalf."
Pat Boyle, Headteacher
Wigginton Primary School
"When our previous network manager retired we engaged Vital to help us replace and consolidate our aging servers, provide a backup and disaster recovery solution, upgrade our PCs from Windows XP to Windows 7 and provide a remote access system for our staff.
The project was a huge success and we have seen a vast reduction in the number of day to day issues, both with servers and PCs. The remote access system has become invaluable and allows our staff to access files and run school software at home from any device while the school can still be confident the network security is still maintained.
I very much recommend Vital and I feel confident they could provide a high standard of IT consultancy and hardware Support to any school and they have my thanks for all the help they have provided to All Saints RC School.
Simon Baxter, Business Manager
All Saints RC School
Gail Brown, Executive Headteacher
Ebor Academy Trust
"As a growing Academy Trust, Vital provide many of our schools with the resources, admin and managed service arrangements. Expertise and support has been provided in finding solutions both in existing schools, extensions to schools and also recently in a brand new school build. Advice is given both face to face and also at any time on the end of the phone. The dedicated technician service provides schools with the confidence that hardware is kept healthy and is as up to date as it can be. This face to face service on a weekly basis allows the schools and technician to build a relationship and ensures technicians have a comprehensive understanding of each school, the skills of the staff and how most importantly we can work effectively together. Issues are solved quickly and without question."
“We have worked with Vital for over 3 years and throughout that time I have found their service to be excellent. Their expertise and reliability is first rate and they offer incredibly good value for money but what makes them stand out for me is their exceptional customer service: they are so positive and willing to find solutions for the benefit of the client, it makes even the most daunting projects seem straightforward, even enjoyable! I can’t recommend them strongly enough.”