Support Contracts

Vital York Limited > Our Services > Support Contracts

Our support contracts give you peace of mind that technical assistance is only a phone call away.

We provide support contracts to cover hardware which you own. Support can be provided on equipment or devices which have been purchased through Vital or on equipment which is already owned by your school. Support contracts are the perfect choice for schools who prefer to own all of their own IT equipment.

Key benefits

  • Technician support – An assigned technician will get to know you and your individual support requirements and provide quick and efficient support. They will be your first point of contact when you need to report issues or ask questions.
  • Guaranteed response times – We understand the impact downtime can have, so we guarantee that we will respond, onsite, to major issues within a maximum of four working hours. However, our remote support team can usually resolve issues much quicker than this. We will respond to all other support calls within a maximum of eight working hours either on-site or remotely.
  • Unlimited call-outs – Our support contracts cover as many call-outs as you need.
  • Software installations and upgrades – The labour costs for installing hardware upgrades to any devices are covered in the agreement and we will also install any required software on the devices.
  • Pro-active support and monitoring – We use advanced software to monitor your servers, networks and backups on a daily basis.

Additional support

Comprehensive support can also be provided through our Managed Service offering, giving you complete peace of mind, total flexibility and a fixed annual cost – ask us for details.

How much do support contracts cost?

Each contract is calculated according to your needs, the type of equipment, number of devices and term of the contract. Please contact us for details.

What do our clients say?

Since we started working with Vital, we have been really impressed with them not only as a support provider, but also as a partner helping to improve the outcomes of our students.

Adam Harland
IT, Marketing & Communications Manager, The Joseph Rowntree School

Find out more

If you’d like to find out more about support contracts, please give us a call or drop us a line – we’re always happy to help.

T: 0344 873 6100

E: info@vitalyork.com

Vital insights

@VitalYork

- 19 days ago

@GJones_IT: @VitalYork excited to receive our chrome books. All setup ready to go after half term! https://t.co/ckmynAwbLd
h J R
@VitalYork

- 21 days ago

@EmmaBarrs1 @SMCCAT_SCHOOLS You are very welcome, the world is now your oyster 😀 #chromebooks #collaboration #communication #creativity
h J R
@VitalYork

- 22 days ago

And last delivery for today is a trolley full of #chromebooks for St Wilfrids RC Primary in York #edtech #technologyjourney @SMCCAT_SCHOOLS https://t.co/TK5YVnDQPH
h J R
@VitalYork

- 22 days ago

We're on the road again... busy delivering #chromebooks to @SMCCAT_SCHOOLS as they continue on their #edtech journey with us. First stop was St Mary's, Market Weighton. Second stop was St Mary & St Joseph's, Pocklington. Now we're back in the van! https://t.co/JL3oVBTweb
h J R
@VitalYork

- 23 days ago

We are absolutely thrilled to launch our new website today! It's been in production for a while, but we've been a bit busy in the world of ed tech recently 😊 Anyway, here it is, hope you 💙 it: https://t.co/8lbO9fVJDY https://t.co/7lAx5pkepP
h J R
@VitalYork

- 26 days ago

@GoogleWorkspace: Coming to #GoogleDocs: ✔️ Checklists integrated with #GoogleTasks ✔️ Table templates ✔️ Smart chips Learn more about these features here → https://t.co/Exg9SNpvfV #GoogleIO https://t.co/rr7ohb9cgm
h J R
@VitalYork

- 27 days ago

@GoogleWorkspace: We’ll be adding new views in #GoogleSheets to help you better manage and interact with data. Our first launch will be timeline view to make tracking tasks easier and faster for your team → https://t.co/Exg9SNpvfV #GoogleIO https://t.co/51MashVEf1
h J R