Support Contracts

Vital York Limited > Our Services > Support Contracts

Our support contracts give you peace of mind that technical assistance is only a phone call away.

We provide support contracts to cover hardware which you own. Support can be provided on equipment or devices which have been purchased through Vital or on equipment which is already owned by your school. Support contracts are the perfect choice for schools who prefer to own all of their own IT equipment.

Key benefits

  • Technician support – An assigned technician will get to know you and your individual support requirements and provide quick and efficient support. They will be your first point of contact when you need to report issues or ask questions.
  • Guaranteed response times – We understand the impact downtime can have, so we guarantee that we will respond, onsite, to major issues within a maximum of four working hours. However, our remote support team can usually resolve issues much quicker than this. We will respond to all other support calls within a maximum of eight working hours either on-site or remotely.
  • Unlimited call-outs – Our support contracts cover as many call-outs as you need.
  • Software installations and upgrades – The labour costs for installing hardware upgrades to any devices are covered in the agreement and we will also install any required software on the devices.
  • Pro-active support and monitoring – We use advanced software to monitor your servers, networks and backups on a daily basis.

Additional support

Comprehensive support can also be provided through our Managed Service offering, giving you complete peace of mind, total flexibility and a fixed annual cost – ask us for details.

How much do support contracts cost?

Each contract is calculated according to your needs, the type of equipment, number of devices and term of the contract. Please contact us for details.

What do our clients say?

Since we started working with Vital, we have been really impressed with them not only as a support provider, but also as a partner helping to improve the outcomes of our students.

Adam Harland
IT, Marketing & Communications Manager, The Joseph Rowntree School

Find out more

If you’d like to find out more about support contracts, please give us a call or drop us a line – we’re always happy to help.

T: 0344 873 6100

E: info@vitalyork.com

Vital insights

@VitalYork

- 3 days ago

Great to see pupils @haxbyrdprimary learning about online security and safety 👍 https://t.co/jDcaymVZ3E
h J R
@VitalYork

- 3 days ago

One of our clients, @SFX_School is now the proud owner of 20 touchscreen Chromebooks donated by the DfE. Another step forward as part of their #edtech journey @SMCCAT_SCHOOLS https://t.co/acw73KpaDB
h J R
@VitalYork

- 3 days ago

Love this! Thank you Miss Crosby for helping the children look after their Chromebooks 😀 https://t.co/N0D6CebhHs
h J R
@VitalYork

- 19 days ago

Good luck to all those who are going back to school this week! Don't forget, we're here to support you if you need us #VitalSupport #VitalPartner https://t.co/o078ZouSiu
h J R
@VitalYork

- 22 days ago

Another busy, busy week! We've been to lots of schools helping them get their #edtech ready for the start of term.... @Ousebank @stoswaldsyork @yorkhigh @LakesideYork to name a few! #VitalPartner #SetForSeptember https://t.co/GnVEWeK0hR
h J R
@VitalYork

- 32 days ago

@Poppleton_Road You are very welcome! So glad you are pleased, we love having happy customers #edtech #septemberready
h J R
@VitalYork

- 50 days ago

Phone install today @acombprimary getting everything sorted for September @PathfinderMAT Talk to us about your #telephony requirements, we’d love to help! Working in partnership with @NFONcom https://t.co/fzfqHk2OtR
h J R
@VitalYork

- 51 days ago

It's all hands on deck at #VitalHQ over a very, very busy summer. Even Blue is getting stuck into enrolling chromebooks for @robwilkprimary @eboractrust He's doing a great job!! #VitalBlue 🐾🐾🐾 https://t.co/bTBLHjRP1I
h J R
@VitalYork

- 74 days ago

@ChattyStaffroom: I passed! Started off hols with bit of CPD while mine still at sch - so many opps to explore with #MinecraftEdu @ICTEvangelist @VitalYork @clint_lees see our recent #year6 project here https://t.co/tJZ8xVLfqJ https://t.co/zjjosfoUuJ
h J R
@VitalYork

- 74 days ago

@LawsSt: We are currently having a session in Year3 @stlaws_school about internet safety with our local PCSO. It’s great to work in partnership with @NYP_York @NYorksPolice to prepare our pupils for a digital world;they are all ears with somebody in a police uniform in the room! https://t.co/gTwG3dExGj
h J R