Support

For every step on your technology journey

Vital support

Maintenance and ongoing support

In a fast-paced school environment, you need to be sure your technology works when you need it to. When things do occasionally go wrong, you can be reassured by our speedy response times and excellent customer service. Take a look at our support solutions packages to ensure peace of mind. We provide fast, efficient, first-class ICT hardware and software support. You get:

  • A dedicated technician – they get to know you and your individual support requirements.
  • Guaranteed remote and on-site response times – we know impact of downtime so we guarantee that we will respond, on-site, to major issues within four working hours or deal with issues remotely. All other support calls will be dealt with within eight working hours.
  • Unlimited call outs – we’ll be there when you need us, remotely or on-site.
  • Software installations and upgrades – we will install an unlimited amount of software and the labour costs for installing hardware upgrades to any devices covered in your agreement.
  • Scheduled technician visits – this can be weekly if you like!
  • Pro-active support and backup monitoring – often we know about, and fix, any issues before you do.
  • Software and security patching – we regularly install patches to your systems to avoid unnecessary security risks.

 

Managed service

Our managed service provides the latest hardware, comprehensive support and total flexibility, which allows you to spread the cost of your IT investment. This is our most popular product: we take away the headaches by taking care of your entire IT infrastructure. ​Please contact us for more details. The Managed Service includes all the benefits of our IT support option, detailed above, plus:

  • Latest hardware​
  • Full system refresh​
  • Installation and setup​
  • Complete hardware warranty​
  • Flexibility​
  • Printing solution​
  • Backup solution​​
  • Peripheral devices​
  • Accidental damage cover​
  • Advice ​
  • Consultancy​
  • Upgrades

 

If you’re interested in finding out more, simply fill out the contact form below and we’ll get back to you within 24 hours.

    Vital insights

    @VitalYork

    - 1 day ago

    @KPSFeed Great work #KPSYear2!
    h J R
    @VitalYork

    - 12 days ago

    Hope all our lovely clients have had a great first week back.... now, it's time to enjoy the weekend! #staysafe https://t.co/5guaZKppdz
    h J R
    @VitalYork

    - 15 days ago

    Is this the future of GCSEs? Adaptive "smart" assessments that adjust in difficulty in response to a student's progression are being piloted by AQA this year. https://t.co/u9h1sAyPz7
    h J R
    @VitalYork

    - 16 days ago

    @ICT_MrP: Updated for Jan 2022! Here’s your first day back Bingo card and it’s an Omnicron special! https://t.co/FHmPIw7Hdh
    h J R
    @VitalYork

    - 33 days ago

    Christmas and New Year opening times: We will be closed from 24 December 2021 - 3 January 2022 inclusive. We will be checking support tickets throughout the festive period and will still be here to help with any emergencies. Just email help@vitalyork.com Merry Christmas! https://t.co/gJPHqEHllh
    h J R
    @VitalYork

    - 40 days ago

    @VitalYorkRuss: Thanks @GoogleForEdu just in time for Christmas Jumper Day here @VitalYork https://t.co/KxZB9yCq2Q
    h J R
    @VitalYork

    - 41 days ago

    Looking very festive Russ 🎄🎅🏻 https://t.co/iXiNk2TkqN
    h J R
    @VitalYork

    - 44 days ago

    Interesting stuff coming to a classroom near you.... https://t.co/Ixiq4ek8On
    h J R
    @VitalYork

    - 44 days ago

    Christmas and New Year opening times: We will be closed from 24 December 2021 - 3 January 2022 inclusive. We will be checking support tickets throughout the festive period and will still be here to help with any emergencies. Just email help@vitalyork.com Merry Christmas! https://t.co/W5gxQGkdbK
    h J R
    @VitalYork

    - 48 days ago

    We've missed a couple of days, but this is a fab resource for teachers! https://t.co/9xas34aEgu
    h J R