Support

For every step on your technology journey

Vital support

Maintenance and ongoing support

In a fast-paced school environment, you need to be sure your technology works when you need it to. When things do occasionally go wrong, you can be reassured by our speedy response times and excellent customer service. Take a look at our support solutions packages to ensure peace of mind. We provide fast, efficient, first-class ICT hardware and software support. You get:

  • A dedicated technician – they get to know you and your individual support requirements.
  • Guaranteed remote and on-site response times – we know impact of downtime so we guarantee that we will respond, on-site, to major issues within four working hours or deal with issues remotely. All other support calls will be dealt with within eight working hours.
  • Unlimited call outs – we’ll be there when you need us, remotely or on-site.
  • Software installations and upgrades – we will install an unlimited amount of software and the labour costs for installing hardware upgrades to any devices covered in your agreement.
  • Scheduled technician visits – this can be weekly if you like!
  • Pro-active support and backup monitoring – often we know about, and fix, any issues before you do.
  • Software and security patching – we regularly install patches to your systems to avoid unnecessary security risks.

 

Managed service

Our managed service provides the latest hardware, comprehensive support and total flexibility, which allows you to spread the cost of your IT investment. This is our most popular product: we take away the headaches by taking care of your entire IT infrastructure. ​Please contact us for more details. The Managed Service includes all the benefits of our IT support option, detailed above, plus:

  • Latest hardware​
  • Full system refresh​
  • Installation and setup​
  • Complete hardware warranty​
  • Flexibility​
  • Printing solution​
  • Backup solution​​
  • Peripheral devices​
  • Accidental damage cover​
  • Advice ​
  • Consultancy​
  • Upgrades

 

If you’re interested in finding out more, simply fill out the contact form below and we’ll get back to you within 24 hours.

    Vital insights

    @VitalYork

    - 3 days ago

    Great to see pupils @haxbyrdprimary learning about online security and safety 👍 https://t.co/jDcaymVZ3E
    h J R
    @VitalYork

    - 3 days ago

    One of our clients, @SFX_School is now the proud owner of 20 touchscreen Chromebooks donated by the DfE. Another step forward as part of their #edtech journey @SMCCAT_SCHOOLS https://t.co/acw73KpaDB
    h J R
    @VitalYork

    - 3 days ago

    Love this! Thank you Miss Crosby for helping the children look after their Chromebooks 😀 https://t.co/N0D6CebhHs
    h J R
    @VitalYork

    - 19 days ago

    Good luck to all those who are going back to school this week! Don't forget, we're here to support you if you need us #VitalSupport #VitalPartner https://t.co/o078ZouSiu
    h J R
    @VitalYork

    - 22 days ago

    Another busy, busy week! We've been to lots of schools helping them get their #edtech ready for the start of term.... @Ousebank @stoswaldsyork @yorkhigh @LakesideYork to name a few! #VitalPartner #SetForSeptember https://t.co/GnVEWeK0hR
    h J R
    @VitalYork

    - 32 days ago

    @Poppleton_Road You are very welcome! So glad you are pleased, we love having happy customers #edtech #septemberready
    h J R
    @VitalYork

    - 50 days ago

    Phone install today @acombprimary getting everything sorted for September @PathfinderMAT Talk to us about your #telephony requirements, we’d love to help! Working in partnership with @NFONcom https://t.co/fzfqHk2OtR
    h J R
    @VitalYork

    - 51 days ago

    It's all hands on deck at #VitalHQ over a very, very busy summer. Even Blue is getting stuck into enrolling chromebooks for @robwilkprimary @eboractrust He's doing a great job!! #VitalBlue 🐾🐾🐾 https://t.co/bTBLHjRP1I
    h J R
    @VitalYork

    - 74 days ago

    @ChattyStaffroom: I passed! Started off hols with bit of CPD while mine still at sch - so many opps to explore with #MinecraftEdu @ICTEvangelist @VitalYork @clint_lees see our recent #year6 project here https://t.co/tJZ8xVLfqJ https://t.co/zjjosfoUuJ
    h J R
    @VitalYork

    - 74 days ago

    @LawsSt: We are currently having a session in Year3 @stlaws_school about internet safety with our local PCSO. It’s great to work in partnership with @NYP_York @NYorksPolice to prepare our pupils for a digital world;they are all ears with somebody in a police uniform in the room! https://t.co/gTwG3dExGj
    h J R