Support

For every step on your technology journey

Vital support

Maintenance and ongoing support

In a fast-paced school environment, you need to be sure your technology works when you need it to. When things do occasionally go wrong, you can be reassured by our speedy response times and excellent customer service. Take a look at our support solutions packages to ensure peace of mind. We provide fast, efficient, first-class ICT hardware and software support. You get:

  • A dedicated technician – they get to know you and your individual support requirements.
  • Guaranteed remote and on-site response times – we know impact of downtime so we guarantee that we will respond, on-site, to major issues within four working hours or deal with issues remotely. All other support calls will be dealt with within eight working hours.
  • Unlimited call outs – we’ll be there when you need us, remotely or on-site.
  • Software installations and upgrades – we will install an unlimited amount of software and the labour costs for installing hardware upgrades to any devices covered in your agreement.
  • Scheduled technician visits – this can be weekly if you like!
  • Pro-active support and backup monitoring – often we know about, and fix, any issues before you do.
  • Software and security patching – we regularly install patches to your systems to avoid unnecessary security risks.

 

Managed service

Our managed service provides the latest hardware, comprehensive support and total flexibility, which allows you to spread the cost of your IT investment. This is our most popular product: we take away the headaches by taking care of your entire IT infrastructure. ​Please contact us for more details. The Managed Service includes all the benefits of our IT support option, detailed above, plus:

  • Latest hardware​
  • Full system refresh​
  • Installation and setup​
  • Complete hardware warranty​
  • Flexibility​
  • Printing solution​
  • Backup solution​​
  • Peripheral devices​
  • Accidental damage cover​
  • Advice ​
  • Consultancy​
  • Upgrades

 

If you’re interested in finding out more, simply fill out the contact form below and we’ll get back to you within 24 hours.

    Vital insights

    @VitalYork

    - 19 days ago

    @GJones_IT: @VitalYork excited to receive our chrome books. All setup ready to go after half term! https://t.co/ckmynAwbLd
    h J R
    @VitalYork

    - 21 days ago

    @EmmaBarrs1 @SMCCAT_SCHOOLS You are very welcome, the world is now your oyster 😀 #chromebooks #collaboration #communication #creativity
    h J R
    @VitalYork

    - 22 days ago

    And last delivery for today is a trolley full of #chromebooks for St Wilfrids RC Primary in York #edtech #technologyjourney @SMCCAT_SCHOOLS https://t.co/TK5YVnDQPH
    h J R
    @VitalYork

    - 22 days ago

    We're on the road again... busy delivering #chromebooks to @SMCCAT_SCHOOLS as they continue on their #edtech journey with us. First stop was St Mary's, Market Weighton. Second stop was St Mary & St Joseph's, Pocklington. Now we're back in the van! https://t.co/JL3oVBTweb
    h J R
    @VitalYork

    - 23 days ago

    We are absolutely thrilled to launch our new website today! It's been in production for a while, but we've been a bit busy in the world of ed tech recently 😊 Anyway, here it is, hope you 💙 it: https://t.co/8lbO9fVJDY https://t.co/7lAx5pkepP
    h J R
    @VitalYork

    - 26 days ago

    @GoogleWorkspace: Coming to #GoogleDocs: ✔️ Checklists integrated with #GoogleTasks ✔️ Table templates ✔️ Smart chips Learn more about these features here → https://t.co/Exg9SNpvfV #GoogleIO https://t.co/rr7ohb9cgm
    h J R
    @VitalYork

    - 27 days ago

    @GoogleWorkspace: We’ll be adding new views in #GoogleSheets to help you better manage and interact with data. Our first launch will be timeline view to make tracking tasks easier and faster for your team → https://t.co/Exg9SNpvfV #GoogleIO https://t.co/51MashVEf1
    h J R